When a passenger requests a service not available on the flight, which approach is recommended?

When a passenger requests a service not available on the flight, which approach is recommended?

• A. Refuse and offer no alternatives.
• B. Acknowledge constraints and explain options.
• C. Promise a future upgrade as compensation.
• D. Acknowledge constraints, explain options, offer the closest alternative, and check if a future accommodation is possible; remain courteous.

Answer: (D)